A guide for first-time leaders and managers

Managing a team for the first time can be an exciting experience but it can also pose challenges, says Impact head of creative change Dominic Finch

A manager requires a new set of skills and qualities, so how’s best to develop these and introduce them into your working day?

If you are a first-time manager or are taking over a new team, you will need to develop your skills and qualities to be the most effective manager you can.

By undergoing leadership development training, managers can gain new skills and build on their ability to communicate effectively, assert their position within the business and drive performance within the team and the organisation as a whole.

CLARIFY WHAT YOUR RESPONSIBILITIES ARE

When taking on a managerial role for the first time, it is crucial to gain a thorough understanding of what the role is and where your responsibilities lie. Know your goals and targets, so you can understand what is expected of you from higher up the food chain.

In any aspect of running a business, knowing your responsibilities is key to successful performance. Think about how you would run a project without knowing what you were expected to do – managing a team is no different.

It is important to establish your role as head of the team, as well as the responsibilities of the team members, to allow efficient working and overall successful performance.

Speak to other managers, see how they manage their teams and don’t be afraid to ask for any advice. Take on board feedback from peers, as well as team members. All of this can help you develop as a manager and grow into the role.

COMMUNICATE EFFECTIVELY

Communication is a key part of any business and, as a manager. you will need to communicate effectively to team members, and to the wider organisation

Part of the communication strategy as a manager involves listening as much, if not more, as you talk. A manager who shows the willingness to listen will find that employees are more likely to open up, and you may find that they are more likely to come to you with suggestions for the team, which could be beneficial for everyone. Listening to employees and acting upon feedback will create trust, as well as employees becoming more receptive to ideas that you communicate.

When communicating, especially a change of process or important information, it is important to make sure that staff find out from you as a manager and not second-hand from someone else.

Where possible, try to gather staff and communicate any big announcements to all of the team, as information slipping out through whispers can cause unrest and can make you lose respect as a boss. Regular team meetings encourage effective communication.

DELEGATE RESPONSIBILITY

A common mistake new managers make is still getting involved in the small, day-today tasks that they used to be responsible for. There are a couple of reasons this can happen, apart from just force of habit.

Managers can be keen to show that they are not afraid to get stuck into tasks and that they are not above helping at the level of the rest of the team, particularly if the team is short-staffed for one reason or another.

Alternatively, there is the chance that as a new manager, your old tasks are more familiar to you than the world of leadership and the things you are faced with there. While this can be appreciated, a manager working alongside team members is not a good idea.

When actioning tasks that should be undertaken by the team, managerial responsibility can be neglected, resulting in negative consequences for the team and potentially the business.

There may be times where a manager must step in to help, in busy periods or where a staff shortage is causing severe problems, but these times should be kept very much to a rarity and a necessity, rather than a regular occurrence.

I would also recommend that all new managers undergo training on how to manage difficult situations.

SET BOUNDARIES

Related to the issue of delegation and being careful not to neglect managerial duties is the advice to set boundaries as a manager.

While it is part of human nature to wish to be liked and popular, particularly if you were once part of the team, it can be easy to put personal relationships before being a manager.

The nature of management means that employees may not always agree with your decisions, but if they are for the overall benefit of everyone, then you are doing the right thing.

Naturally, adding an element of friendship, especially approachability and making employees know you are a supportive boss, is fine – but do set boundaries and make sure your position is clear, that you are respected and that you don’t allow personal relationships to get in the way of the job you have to do .